customer escalation matrix

Using the escalation matrix, you can highlight the types of problems to include in the escalation plan. You can clearly showcase the complaint of a given category and ensure proper service delivery using the customer support escalation matrix templates. A customer escalation comes into play when any customer is not pleased with an employee interaction and wants someone at a higher level to resolve the complaint. Customer escalation is an effective method of returning the trust and support of dissatisfied customers.

Browse through our editable library of customer journey templates to showcase your customer journey map in your business presentations. Learn how to create a comprehensive customer journey map.