Customer Journey Map PowerPoint & Google Slides Presentation Templates

A customer journey map is defined as different stages a user goes through when engaging with the organization.  The customer journey PPT template uses a series of visuals to tell a storyline. Every interaction your customer has with your service, brand, or product is visually depicted in this narrative. When you define the customer journey and work to improve it by giving your customers information about your service that will aid them in the purchasing process, you are creating a customer journey map. This type of analysis is beneficial for businesses and startups since it can show you precisely who to target and how they convert into customers.

There are 4 different types of customer journey slide template:

• Current State: These journey maps show what your customers do and feel as they interact with your brand today.
• Future State: These journey maps show what your customers will do and feel as they interact with your brand at some point in the future.
• Service Blueprint: Journey blueprints can help you identify and examine the root causes of existing customer pain points.
• Day In The Life: These maps highlight pain points in consumers’ lives, they are best suited for driving innovation through addressing unmet customer needs.

Here are the 7 steps to effectively map the consumer journey:

• Collect data from your customers
• Define your personas and their goals
• Define different stages of your customer journey
• Specify your customer’s actions, thinking, and emotions
• Define key highlights of your brand
• Write down the opportunities for improvement
• Prioritize and execute changes

A touchpoint is where your customers interact with your brand that might change the way your customer feels about your brand, product, or service. Understanding each touchpoint in your user journey map means that you can design better customer experiences.

Use customer experience journey map template collection to help save time in building presentations. From the editable text to infographic presentations we possess all the necessary features needed to build a customer journey map diagram. Our templates are compatible with PowerPoint and Google Slides.

Our collection of free customer journey map ppt template can be used to:

• Analyze a customer’s interaction with your business.
• Identify opportunities to develop an emotional connection between the customers and the brand.
• Understand customers’ needs at different stages of buying funnel and develop strategic priorities to maximize sales efficiency.

Customer journey is the representation of touchpoints your customer engages with your brand. You can use an editable customer journey map template to highlight the visual interpretation of customers’ relationships with your organization, service, or brand over time and across different channels. However, customer experience is how your customers feel about the whole process. Customer experience dives much deeper into each touchpoint and uncovers a whole new experience and emotions of each touchpoint and the transitions in between. You can use our  customer journey presentation template to create an engaging customer journey mapping.