This User Journey Map is an ideal customer journey map example that helps you understand the gap between a user’s expectations and their experience with a product/service. Using this downloadable google slides template, you can illustrate your customer’s expectations. The template can be used by business professionals such as Product Managers, Brand Managers, Marketing Managers, etc. to understand the issues with their product/service and how they can be resolved. Also, check out our exclusive collection of google slides templates for your presentation needs.