This modern E-Customer Mapping Template
showcases a customer journey map of an online customer or an e-customer. The template highlights the customer’s experience on various channels such as Website, Mobile App, Email-marking, Social Media, Cold Calling, and Referrals. It also represents the experience of an e-customer while carrying out various operations such as Searching, Shopping, Payment, Email Verification, Download, and Post-Subscription. Using this professional framework, you can learn about a customer’s experience or whether they are satisfied with your product/service or not. Taking the insights using the template, you can improve their experience quality, therefore, escalate the conversion rates.
To learn more about how to make a successful Customer Journey Roadmap, read our blog: 7+ Creative Ideas To Build Your Customer Journey Map