• Customer Journey PowerPoint Template 9

This Customer Journey Map showcases the data of a customer and their experience with a product/service in an organized way. This Customer Journey Map example is divided into 3 sections – the first one represents a typical  Customer’s details (their name, needs, challenges, and influencers), the second is a graphical representation of the phases of a customer’s journey, their emotional experience, and their thoughts and feelings, and finally, the last section at the bottom represents the takeaways from the customer mapping such as the pain points, the opportunities, etc and the recommendations to improve the quality of customer experience in each stage i.e., Awareness, Consideration, Acquisition, and Loyalty.To learn more about how to make a successful Customer Journey Roadmap, read our blog: 7+ Creative Ideas To Build Your Customer Journey Map


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