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This Customer Journey Template follows a simple yet detailed framework to illustrate a user’s customer journey map. The template provides insights for 5 key stages that a customer undergoes throughout their journey of becoming a loyal customer of a brand/company. The purpose of this customer mapping template is to learn about a customer’s expectations, experience, emotions at each stage of interaction with the brand. This will help you identify the key gaps and opportunities that will improve your customers’ experience quality. The template can be used by professionals such as Product Manager, Brand Managers, Marketing Managers, etc.To see more creative Customer Journey Map Examples, check out our blog: 7+ Creative Ideas To Build Your Customer Journey Map