This creative customer journey maptemplate demonstrates the purchasing process of a target customer. This user journey template is a timeline infographic of a customer’s buying process that helps you understand their expectations and needs with your product or service. You can easily highlight the different phases of the customer journey like awareness, consideration, purchase, retention, and loyalty. Using this customer mapping template, you can get a better insight into a customer’s experience. This helps to take effective measures to improve the experience quality and minimize negative feedback from the target customer.