This Customer Journey Map showcases the customer journey in a creative manner. It highlights a typical customer of the brand and highlights his experience with the brand at different stages and times with the product or service. This customer mapping template helps you identify the gap between a customer’s expectations and their experience in a better way. Using this knowledge, you can take effective measures to improve the experience quality of your target customers. The template helps a Brand Manager, Product Manager or Marketing manager view their product/service from their valued customer’s point of view.To learn more about how to make a successful Customer Journey Roadmap, read our blog: 7+ Creative Ideas To Build Your Customer Journey Map