This Customer Mapping Template is an exemplary customer journey map example that showcases the various steps a customer takes while making a purchase. This PowerPoint template is divided in 2 particular sections – a) Current Process State, that highlights the different milestones in a customer journey map and breakdown the buying process of a customer, and b) Pain Points, that helps you understand the problems a customer faces that you can resolve to improve the experience quality of a customer.To learn more about how to make a successful Customer Journey Roadmap, read our blog: 7+ Creative Ideas To Build Your Customer Journey Map